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St Mary’s R.C. First School

Complaints Procedure

Complaints Procedure

Complaints Procedure 2019-2020

Serial Complaints 2019-2020

Parents should direct any complaints to the governing body, if they have failed first of all to sort a problem out with the headteacher.

Interim Executive Headteacher – Mrs K Seddon

Chair of Governors  T Neeson

If, after following the school’s own complaints procedure, the complainant is dissatisfied with the outcome, or if there were reasons why they could not use that procedure (e.g. through a conflict of interest) they can forward their complaint to the Department for Education using the new online school complaints form.  

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